Refund policy
14 Days. No Questions That Matter.
Return requests are accepted within 14 days of the delivery date. Every piece must be unworn, unwashed, and returned with its original tags attached. This is not a bureaucratic standard — it is a quality standard. The same standard we apply before anything leaves our fulfilment.
We do not accept returns on pieces that have been worn, washed, or altered in any way. To do so would compromise the experience of the next woman who receives that piece. AuraVybe does not do that.
How To Return
Contact us at care@auravybe.com within 14 days of receiving your order. Include your order number and a brief note about your return. We will respond within 24 hours with return authorisation and precise instructions.
Your Money. Returned With Precision.
Once your return is received and inspected — a process that takes no more than 3 business days — you will receive confirmation of your refund. Approved refunds are returned to your original payment method within 5 to 7 business days.
We do not charge restocking fees. We do not make the refund process difficult. That is not who AuraVybe is.
Costs
Return shipping costs are the responsibility of the customer unless the item received was incorrect or arrived damaged. In those cases — which we take with the utmost seriousness — AuraVybe covers all costs in full and resolves the matter immediately.
What Cannot Be Returned
- Items marked as final sale at the time of purchase
- Items that show signs of wear or have been washed
- Items returned without original tags
- International orders — see below
International Orders
International orders are not eligible for returns at this time due to cross-border shipping logistics. We ask international customers to consult our size guide carefully before purchasing. If you receive a damaged or incorrect item, contact us at care@auravybe.com immediately — we will resolve it directly, regardless of where you are in the world.
Something Arrived Wrong
If your order arrives damaged or incorrect, contact us at care@auravybe.com within 48 hours of delivery. Please include your order number and clear photographs of the item. We will offer a full replacement or a complete refund — your choice. No delays. No negotiations.