Contact information
Every message sent to AuraVybe is read by a person and answered by a person. We do not use automated responses. We do not redirect you to a FAQ page. You write to us — we respond.
General Enquiries
care@auravybe.com
For questions about The Collection, styling, or anything else. Response within 24 hours Monday to Friday.
Orders & Returns
care@auravybe.com
For order enquiries, return requests, and delivery questions. Include your order number.
Press & Editorial
care@auravybe.com
For features, collaborations, and press enquiries. We respond to all serious enquiries.
Instagram
@aura.vybe
Our editorial world. Follow for new arrivals, Journal entries, and the AuraVybe aesthetic. DMs monitored daily.
Our Standard
How We Respond
Every enquiry received before 5pm EST Monday through Friday receives a response within 24 hours. Weekend enquiries are answered first thing Monday morning. For urgent matters — damaged items, missing deliveries — mark your subject line URGENT and we prioritise immediately. All service is handled directly and personally by our team. That is not a limitation. It is a standard.